Returns

Expired Product Returns

Lilly authorized wholesalers/distributors and entities licensed to dispense or administer Lilly product may return expired product for reimbursement consideration.  If your specific contract includes policies that differ from our standard Return Goods Procedure, follow the policies in your contract.

For return authorization (RA), please email completed debit memo to or visit Qualanex.com to create a RA. For questions regarding return reimbursement claims, please email

In Date Reconstituted Product Loss

In date Reconstituted Products, which require administration by a healthcare professional, may be eligible for reimbursement or product replacement. Review the Lilly Returns Goods Returns Procedure for eligibility criteria.

For questions or to initiate claim, please email lillytrade@lilly.com

Product Supply Questions

1-800-821-0538

Product Complaints or Adverse Events

1-800-Lilly-Rx

(1-800-545-5979)