Returns

Expired Product Returns

Lilly authorized wholesalers/distributors and entities licensed to dispense or administer Lilly product may return expired product for reimbursement consideration.  If your specific contract includes policies that differ from our standard Return Goods Procedure, follow the policies in your contract.

For specific questions about expired returns, please call 1-800-228-0904 or email .

In Date Reconstituted

In date Reconstituted, which require administration by a healthcare professional, may be eligible for reimbursement or product replacement. Review the Lilly Return Goods Procedure for eligibility criteria.

For questions or to initiate claim, please call 1-877-417-6423 or email lillytrade@lilly.com

Product Supply Questions

1-800-821-0538

Product Complaints or Adverse Events

1-800-Lilly-Rx

(1-800-545-5979)